You may order a replacement pool key/fob for mailing (mailed within 5 business days).
By completing this form, you acknowledge the cost of the key/fob,(as noted in the important links section and/or knowledge base of the resident portal), may be posted to your Association account within one business day. You therefore acknowledge your agreement to make an immediate payment through the Association’s online payment page. Check payments require time for delivery and processing and could result in a late fee, depending on the date your Governing Documents mandate application of fees. The management company cannot supersede late payment dates prescribed within your Association’s Governing Documents. Please note that if your Association account is not current, a pool key cannot be provided to you, as per your Governing Documents.
If you live in a gated community and require a new gate access remote, please indicate that in the comment field below. Cost for Gate Access Remote is indicated in the important links section and/or knowledge base of the resident portal.
Payment Instructions
Before the key can be mailed to you, you will need to log in to your resident portal to make a payment for the replacement or reactivation fee (if applicable). Once you log in to the portal, select “Make a Payment” and you will be redirected to ClickPay. Below are instructions to manually enter your payment amount as the charge will not be applied to your account yet.
Please note: Online payments by e-check can be made at no cost. Fees apply to payments made by credit or debit card. Please note the date you make your payment on ClickPay is not the date it is reflected on your account. Payments by e-check (ACH) before 9:00 PM EST will debit from your bank account and settle the next business day. Payments by debit or credit card can take 3-4 business days to settle.