Dennis Abbott serves as the President of the Carolinas for FirstService Residential. Abbott has been an equity partner with FirstService Residential since 2011. He is responsible for executing the company’s strategic initiatives, and defines the organization’s long-term and short-term objectives within the Carolinas.
He has worked in the community association field for almost a quarter century, founding Abbott Enterprises in 1989, which became a FirstService partner company in March 2011. The company is one of fewer than 300 community management firms to have earned CAI’s Accredited Association Management Company (AAMC) designation. Since joining FirstService Residential, Abbott quickly established himself as a leader within FirstService Residential guiding his team to record results in revenue, profitability growth, and client satisfaction scores.
Abbott is the 2013 President of the Community Associations Institute (CAI). Among many CAI leadership positions, he has served as chair of CAI’s Association of Professional Community Managers Board and as President of CAI’s North Carolina chapter. A member of CAI’s professional education faculty, Abbott has also served as vice chair of the National Board of Certification for Community Association Managers and as vice chair of the CAI Designation Ethics Committee. He is a member of CAI’s prestigious President’s Club. He is the recipient of various awards including the 2007 Excellence in Designations Award, 2006 Rising Star, and 2012 Recruiter of The Year – all awarded by CAI.
Abbott attended Francis Marion University from 1977-1981 where he studied Business Administration. He is among 5% of all community managers to hold the most- prestigious industry designation as a Professional Community Association Manager (PCAM®).
Steve Peck has managed associations and condominium boards since 1991 and been involved with construction and development since the 1980s. Steve served two terms on the Board of the Community Associations Institute (CAI-SC) and several years as Vice President. Steve earned a degree in Management and Entrepreneurship from the University of South Carolina Moore School of Business. He has earned the designations of Certified Manager of Community Associations (CMCA) from the National Board of Certification for Community Association Managers and Association Management Specialist (AMS) from CAI and has completed all of the coursework in CAI’s Professional Management Development Program. Steve is a member of the Association of Certified Fraud Examiners. Steve has created and conducts seminars on the topics of budgeting, Board governance and Board operations as well as many other topics in the field of Community Management. He is also a South Carolina Certified Pool Operator.
(Phone extension 303)
Krista Westbury, CMCA, AMS serves as the Regional Director of Charleston for FirstService Residential. Krista joined our Team in 2007 as a Community Manager where she brought 12 years experience in the property management industry and she also holds a South Carolina Property Management License. She has since earned the following accreditation, Certified Manager of Community Association (CMCA) and Association Management Specialist (AMS). She is a highly motivated professional and has been dedicated to providing exceptional service to the unique communities we manage. Krista transitioned to our Management Director in 2013 working in operations and leading our management and administrative teams. Her stable leadership has contributed greatly to creating policies and procedures along with achieving client satisfaction. She was promoted to Regional Director of Charleston in 2019 and was also recognized as MVP for her outstanding support and leadership within FirstService Residential.
Jason Colonna has been managing clients and facilities since 2006 in both the public and private sector as a Senior Manager overseeing public school systems and higher education facilities. A former Infantry Soldier and Police Officer First Class working at a mid-sized metro police department, he is a graduate of the South Carolina Criminal Justice Academy and has studied at both Coastal Carolina University and Marshall University.
Tanya Zealy is is a native of Charleston. With her background as our Fiscal Services Specialist, she holds a wealth of knowledge and experience in the day-to-day operations of her Associations and is an expert in all things collections. Tanya is a highly motivated, detail-oriented professional who is always quick to respond and is incredibly organized. She is 100% committed to providing the highest level of quality in her work and is always ready to assist.
Betty Johnson was born in the South but raised in Montana. She attended Montana State University. After relocating to Summerville in 1986, she was employed with a local hospital in the accounting department before moving into the world of new home construction in 1992. Betty served as operations manager for new home builder with communities on James Island, North Charleston, Summerville and Goose Creek. During this time, Betty assisted with setting up several of those community HOAs and continued to manage communities on James Island until June 2014. With over 20 years of community management experience, Betty is detail oriented and emphasizes customer service. She strives to build lasting relationships with the homeowners served as well as assisting the board in serving communities everyone is proud to call home.
Elizabeth Geary Community Manager and Charleston native, received her bachelor’s and master’s degrees from the College of Charleston. Bringing 15 years of professional customer service and a strong work ethic to FirstService Residential, she hopes to satisfy the needs of the homeowners in the communities she supports.
Trisha Freeland has lived in the Charleston area most of her life. She loves being a tourist in her own town, and everything the coast has to offer just short of hurricanes! She has ten years experience in HOA management and an extensive background in the insurance industry. She is a Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS). Her plethora of knowledge combined with her outgoing personality brings a professional enthusiasm to our field.
Leidy Gray was born in Colombia, South America, but raised in Ohio. She attended the University of Cincinnati. Leidy’s extensive background in customer service and sales has been an asset to our Team. She manages a portfolio in the Tri-County area overseeing projects and seeing that her community’s directives are met. Leidy aims to please as she is highly motivated and strives to build great relationships. See has been very successful in managing communities and creating a sense of community. (Extension 332)
Joshua Sterkel is a recent transplant to South Carolina. He was raised in Southern Indiana in a small town. After receiving degrees in both accounting and business administration he moved to South Dakota. After 5 years of battling winter, he decided his place was in the sunshine. He loves the area and plans to take in the sun for many years to come. Josh has gained experience throughout the years in accounting, banking, construction, legal and customer service. His favorite hobbies include hiking, camping, taking in local culture and travel. (Extension 319)
Lizzy Delorme Was born in Raleigh, NC where she earned her Bachelor’s degree in Liberal Studies with a double minor in History and Spanish. She is a licensed real estate broker in North Carolina; a South Carolina licensed property manager and has 15 years of property management experience. She relocated to Charleston, SC, in the summer of 2009. When she is not working she enjoys spending time with her daughter and cooking! Lizzy is a dynamic, multi-tasking individual with first-rate customer service skills who is proud to serve the communities she manages. (Extension 352)
John Eysen was born and raised in Mt. Pleasant, SC. He attended the University of South Carolina, where he studied business management and marketing. He has an extensive background in customer service and sales. John enjoys playing/watching sports and having a great time with family and friends. (Extension 307)
Suzanne Allen is on our office coordinator and administration team working mainly with Krista. Suzanne has an extensive background in customer service and operating multiple lines. She is happy to help you with any of your association matters and can quickly and easily find a solution to almost any issue. (phone ext. 320)
Shannon Alexander is a Charleston native and has worked in many areas of business. She has a Bachelor of Science in Business Administration from Limestone College. Shannon brings many years of experience in administration and customer service to the team. She is excited to be a part of the team and happy to assist all of our homeowners.
Chandra Washington originally from Georgia moved to Charleston about 6 years ago. With her extensive hospitality management background, moving into community association management was an easy and fun transition. It is always a pleasure to see her bright smile and positive attitude. (phone ext. 310)
Sharon Green is an Administrative Coordinator. Born in Manila, Philippines, she was born to military parents and has spent the majority of her life here in the Charleston area. She has over 10 years in the Industrial Construction industry and is excited to work in community association management. She enjoys meeting new people as well as fishing, watching sports, listening to good music and traveling. (Phone extension 354)
Laurin McGee is a Charleston native from the Isle of Palms, SC. She graduated from Wando High School and Winthrop University with a focus on Music Ed. She has worked many years in customer service, administrative, financial and legal realms and is honored to be part of the great team here in the Charleston office of FirstService Residential. Laurin plays saxophone and guitar with her band, Ephiny’s Crown and several other area bands. (Phone extension 324)
Whitney Rhodes was born and raised in the Lowcountry. She is currently attending Columbia Southern University and studying for her Associates in Business Administration and then moving on to her Bachelors. She has an extensive background in customer service and sales. In her spare time, she enjoys playing golf and softball, spending time with her family and lending a helping hand to anyone in need! (Phone extension 314)
Sabrina Penick was born and raised here in the Lowcountry. She has an extensive background in customer service, bringing over 15 years of experience including contractor sales and management. In her spare time, she enjoys spending time with her family, watching sports, and interior decorating. (Phone extension 322)
Tiffany Moss moved to Charleston from Atlanta, with a background in hospitality and over 20 years of customer service experience. She is originally from Long Beach, California and is happy she moved to a city with the ocean and beach again. Tiffany loves dogs, books, music, movies and spending time with her family. (Phone extension 337)
Haley Overton is our Customer Service Supervisor. Haley is originally from Birmingham, AL. She brings keen detail-oriented skills to her role. Haley uses her expertise to help our Support Team, Enforcement Department, and our Front Desk provide excellent customer service to our clients. (phone ext. 348)
Katherine Dibartolomeo is a California import, who has fallen in love with the city and surrounding communities of Charleston – especially the architecture, homes included! She studied Psychology at Chapman University and switched careers to happily greet and assist homeowners as a team player. Katherine loves reading, exploring with friends, and taking the time to appreciate Charleston’s delicious cuisines. (phone ext. 339)
Tom Hetherman is our Mailroom Coordinator. A Charleston resident since 2007 with a background in education and administration, he has been an HOA resident and board member for almost 10 years. With his last of five children off to college, he enjoys beach time with his wife and entertaining his three granddaughters.
Tighe Bowers, is a Charleston native, and excited to be part of the team as our Communications Coordinator. He has 16 years of customer service experience, including 12 years in hospitality. Tighe brings to us a very detail-oriented, highly motivated worth ethic with an innovative mindset. In his spare time, Tighe enjoys attending lots of concerts & plays, relaxing at the beach, and ballroom dancing.
Marissa Nolen, is a native of Charleston, South Carolina. She brings with her a background in customer service and is very detailed oriented. In her spare time, Marissa enjoys spending time with her family and eating at different restaurants.
Robert Aubin, is originally from upstate NY, but moved to Charleston from Knoxville, TN in 2010. He has 10 years of customer service and management experience. Bob is a dedicated problem solver that sincerely enjoys serving our communities. (Phone extension 308)
Amber Gibbs returned to the Charleston area in 2010 after living in Florida for 16 years. While in Florida, she ran the Aftermarket Department for a large dealership. Amber has been part of our family for many years. Her infectious positive attitude and team spirit combined with her high level of personal motivation and outstanding organizational skills make her a perfect addition to our Accounting Department as our Accounting Team Leader.
Vera Hannaford, was born in South Carolina, but grew up in New York City before returning to the Palmetto State for high school and college. She’s served in the Air Force, and has experience in accounting, finance, and customer service. In her free time, she loves to knit, crochet, read, watch sports, and explore the lovely Lowcountry.
Lisa Mitchell is a Charleston native and returned to the Lowcountry in 2011 after living in Hawaii for 6 years. In her free time she enjoys nature and kayaking with her cousin. She is a mother to cats Molly and Raymond and a proud aunt to nephew Schaefer and nieces Sloane and Scarlett. With over 20 years of experience in customer service, administration and auditing roles, she is very detail oriented and is committed to getting the job done right.
Alishia Scott is a Charleston native, born and raised. With over 12 years of experience in customer service, she loves meeting new people, helping others and building new relationships; especially in the Accounting department. This Carolina girl loves being on the water, learning the guitar, watching sports and being artistic in her spare
Sara Kau has lived in a lot of places courtesy of having a father in the military. She also loves to travel. She has experience in administration, customer service, and accounting. In her spare time, she practices tai chi and yoga and occasionally plays volleyball.
Makayla Mizell was born and raised in Summerville, SC. She is currently attending the University of South Carolina Aiken, where she will receive her Bachelor’s Degree in Business Management in May 2020. She has an extensive background in customer service and childcare management. Makayla enjoys traveling and having a great time with family and friends.
Amanda Turner is a driven and motivated problem-solver and is proud to serve as our Maintenance Coordinator. She has lived in Charleston all her life and is passionate about all things related to technology. In her free time, she loves to relax by watching movies and spending time with friends and family. She strives to be outgoing and relatable, making clients and co-workers smile along the way.
Gerry Mason, is a Senior member of our Maintenance crew. Gerry came to South Carolina from Virginia in 2006 after working in the marble shop for TAC ceramic tile for 10 years. He worked for Sears in building maintenance in the Charleston area before joining our Maintenance team and has been doing common grounds maintenance for the past 10 years. Gerry is a Navy veteran who served on destroyers in the Mediterranean and Caribbean Seas and is also a certified backflow tester for South Carolina.
Nelson Kelly, is a member of our Maintenance crew. He is originally from Ohio and is skilled in carpentry, light electrical, plumbing, painting, tile work, and power washing. Nelson has been married for 28 years and has three sons and is the proud grandparent of one grandchild.
Jay Hanckle is a member of our Maintenance crew. He was born and raised in Charleston, S.C. and has lived here all his life, except for his time in the Marine Corps. Jay likes fishing offshore and inshore, and also enjoys cooking on his smoker and making different types of BBQ sauce. Carpentry is Jay’s specialty.