Dennis Abbott serves as the President of the Carolinas for FirstService Residential. Abbott has been an equity partner with FirstService Residential since 2011. He is responsible for executing the company’s strategic initiatives, and defines the organization’s long-term and short-term objectives within the Carolinas.
He has worked in the community association field for almost a quarter century, founding Abbott Enterprises in 1989, which became a FirstService partner company in March 2011. The company is one of fewer than 300 community management firms to have earned CAI’s Accredited Association Management Company (AAMC) designation. Since joining FirstService Residential, Abbott quickly established himself as a leader within FirstService Residential guiding his team to record results in revenue, profitability growth, and client satisfaction scores.
Abbott is the 2013 President of the Community Associations Institute (CAI). Among many CAI leadership positions, he has served as chair of CAI’s Association of Professional Community Managers Board and as President of CAI’s North Carolina chapter. A member of CAI’s professional education faculty, Abbott has also served as vice chair of the National Board of Certification for Community Association Managers and as vice chair of the CAI Designation Ethics Committee. He is a member of CAI’s prestigious President’s Club. He is the recipient of various awards including the 2007 Excellence in Designations Award, 2006 Rising Star, and 2012 Recruiter of The Year – all awarded by CAI.
Abbott attended Francis Marion University from 1977-1981 where he studied Business Administration. He is among 5% of all community managers to hold the most- prestigious industry designation as a Professional Community Association Manager (PCAM®).
Krista Westbury, CMCA, AMS serves as the Regional Director of Charleston for FirstService Residential. Krista joined our Team in 2007 as a Community Manager where she brought 12 years experience in the property management industry and she also holds a South Carolina Property Management License. She has since earned the following accreditation, Certified Manager of Community Association (CMCA) and Association Management Specialist (AMS). She is a highly motivated professional and has been dedicated to providing exceptional service to the unique communities we manage. Krista transitioned to our Management Director in 2013 working in operations and leading our management and administrative teams. Her stable leadership has contributed greatly to creating policies and procedures along with achieving client satisfaction. She was promoted to Regional Director of Charleston in 2019 and was also recognized as MVP for her outstanding support and leadership within FirstService Residential.
Sandy Westland, LPM, RAM, CAM serves as Regional Director of Charleston FirstService Residential. Sandy is a Charleston native and has over 35 years’ experience in property management. After attending the College of Charleston she began her career in 1985 as a leasing agent in Goose Creek, SC. She quickly became a South Carolina Licensed Property Manager (LPM) and the next 20 years of Sandy’s career saw her rise to a Regional Vice President in the multi-family property management field where she earned her Registered Apartment Manager (RAM) and Certified Apartment Manager (CAM) accreditations.
In 2006 Sandy was afforded the opportunity to join our team where she quickly learned the association property management side of the industry and became a member of the Community Associations Institute (CAI). She is responsible for ensuring the Property Managers under her leadership meet all homeowners’ needs as well as interacting with all board members. During Sandy’s career she has developed and implemented several leasing and renewal programs, taught financial and marketing classes, and developed budgets while directly supervising and managing her portfolio’s staff and cash flow. Sandy’s attention to detail and vast experience in all aspects of property management lend to her role to ensure that all assets managed retain and grow in value.
Jason Colonna has been managing clients and facilities since 2006 in both the public and private sector as a Senior Manager overseeing public school systems and higher education facilities. A former Infantry Soldier and Police Officer First Class working at a mid-sized metro police department, he is a graduate of the South Carolina Criminal Justice Academy and has studied at both Coastal Carolina University and Marshall University.
Tanya Zealy is is a native of Charleston. With her background as our Fiscal Services Specialist, she holds a wealth of knowledge and experience in the day-to-day operations of her Associations and is an expert in all things collections. Tanya is a highly motivated, detail-oriented professional who is always quick to respond and is incredibly organized. She is 100% committed to providing the highest level of quality in her work and is always ready to assist.
Betty Johnson was born in the South but raised in Montana. She attended Montana State University. After relocating to Summerville in 1986, she was employed with a local hospital in the accounting department before moving into the world of new home construction in 1992. Betty served as operations manager for new home builder with communities on James Island, North Charleston, Summerville and Goose Creek. During this time, Betty assisted with setting up several of those community HOAs and continued to manage communities on James Island until June 2014. With over 20 years of community management experience, Betty is detail oriented and emphasizes customer service. She strives to build lasting relationships with the homeowners served as well as assisting the board in serving communities everyone is proud to call home.
Lizzy Delorme Was born in Raleigh, NC where she earned her Bachelor’s degree in Liberal Studies with a double minor in History and Spanish. She is a licensed real estate broker in North Carolina; a South Carolina licensed property manager and has 15 years of property management experience. She relocated to Charleston, SC, in the summer of 2009. When she is not working she enjoys spending time with her daughter and cooking! Lizzy is a dynamic, multi-tasking individual with first-rate customer service skills who is proud to serve the communities she manages.
Samantha (Sam) Faulstick was born and raised in Lancaster County, PA where she earned her Bachelor’s Degree at Kutztown University in Criminal Justice with a minor in Paralegal Studies in 2010. She went on to get her Master’s Degree in Business Administration from Elizabethtown College in 2019. She has been in Customer Service for over 15 years, Property Management specifically for 3 years. She relocated to Charleston, SC, in the fall of 2020 with her sister and their dog, Tuukka. When she is not working she is an avid Philadelphia sports fan, enjoys listening to music, traveling and spending time with her family and friends. Samantha loves helping others and is excited to bring her enthusiasm for customer service and problem solving skills to the communities she manages.
Melissa (Missy) Rigsby serves as an onsite Community Manager for FirstService Residential. Joining our team in 2010, Missy brings with her over 7 years of experience in the property management industry along with holding a South Carolina Property Management License.
Missy strives every day to be professional and conscientious in her daily work ethics along with being proactive and efficient. Her compassion for others is shown in her commitment to an energetic and positive work environment and an enjoyable home for her community residents.
Missy holds a Bachelor of Creative Arts in Theatre & Dance from the University of North Carolina Charlotte and an Associates of Art Degree from Anderson College. Missy enjoys her every day adventures with her husband Joe, and children Maddison, Cohen & Sullivan.
Erin Wolfe is a South Carolina native and has lived in Charleston for the past 17 years. She has a bachelor’s degree in Communications from the College of Charleston and has worked in the property management industry for 13 years. In her spare time, she enjoys concerts, boating, and spending time with her husband and friends trying new restaurants.
Susan Melton has lived in Charleston for 28 years and is currently serving as an Assistant Community Manager on James Island. Susan holds a South Carolina Property Management License and was formerly designated as a Certified Apartment Manager. Joining us with 19 years of prior property management experience before delving into Community Association Management in 2012; Susan takes pride in serving our communities and is committed to excellence.
Suzanne Allen is on our office coordinator and administration team working mainly with Krista. Suzanne has an extensive background in customer service and operating multiple lines. She is happy to help you with any of your association matters and can quickly and easily find a solution to almost any issue. (phone ext. 320)
Shannon Alexander is a Charleston native and has worked in many areas of business. She has a Bachelor of Science in Business Administration from Limestone College. Shannon brings many years of experience in administration and customer service to the team. She is excited to be a part of the team and happy to assist all of our homeowners.
Whitney Rhodes was born and raised in the Lowcountry. She is currently attending Columbia Southern University and studying for her Associates in Business Administration and then moving on to her Bachelors. She has an extensive background in customer service and sales. In her spare time, she enjoys playing golf and softball, spending time with her family and lending a helping hand to anyone in need!
Sabrina Penick was born and raised here in the Lowcountry. She has an extensive background in customer service, bringing over 15 years of experience including contractor sales and management. In her spare time, she enjoys spending time with her family, watching sports, and interior decorating.
Haley Overton is our Customer Service Supervisor. Haley is originally from Birmingham, AL. She brings keen detail-oriented skills to her role. Haley uses her expertise to help our Support Team, Enforcement Department, and our Front Desk provide excellent customer service to our clients.
Yvette Shakkas Support Coordinator, raised in Moncks Corner, SC; graduated with a bachelor’s from USC and a master’s from the University of Phoenix; gained 20 years of credit, collections, and customer service experience with a drive to learn more and try new adventures. Yvette loves to laugh, loves to serve, and loves to spread positive vibes with a smile!
Tighe Bowers, is a Charleston native, and excited to be part of the team as our Communications Coordinator. He has 16 years of customer service experience, including 12 years in hospitality. Tighe brings to us a very detail-oriented, highly motivated worth ethic with an innovative mindset. In his spare time, Tighe enjoys attending lots of concerts & plays, relaxing at the beach, and ballroom dancing.
Vera Hannaford, was born in South Carolina, but grew up in New York City before returning to the Palmetto State for high school and college. She’s served in the Air Force, and has experience in accounting, finance, and customer service. In her free time, she loves to knit, crochet, read, watch sports, and explore the lovely Lowcountry.
Lisa Mitchell is a Charleston native and returned to the Lowcountry in 2011 after living in Hawaii for 6 years. In her free time she enjoys nature and kayaking with her cousin. She is a mother to cats Molly and Raymond and a proud aunt to nephew Schaefer and nieces Sloane and Scarlett. With over 20 years of experience in customer service, administration and auditing roles, she is very detail oriented and is committed to getting the job done right.
Alishia Scott is a Charleston native, born and raised. With over 12 years of experience in customer service, she loves meeting new people, helping others and building new relationships; especially in the Accounting department. This Carolina girl loves being on the water, learning the guitar, watching sports and being artistic in her spare
Kyle Kocak was born and raised in Summerville, SC. He attended Trident Technical College for Horticulture after his time in the U.S. Army. While attending college in 2008, Kyle worked at a local golf course where he began to work on irrigation, turf management and increase his knowledge in the horticultural field. The progression of his career led him to work in the commercial landscape field. Kyle’s background consists of irrigation and landscape lighting installation and maintenance and project management on installation and maintenance of many residential and commercial projects throughout the state of South Carolina. Kyle has worked closely with Boards of Directors, developers, and property managers over his twelve year career in landscaping. Kyle brought his skillset to FirstService Residential where he is able to assist our communities with landscape needs involving repairs and services. Kyle carries a DHEC certification to test and repair backflows for both commercial and residential properties. Kyle’s hobbies consist of playing golf, being at the pool with friends or heading to the lake for fishing with his family.
Candy Nadeau serves as one of our maintenance supervisors and has 28 years’ experience in the maintenance field. She is HVAC certified and holds a Certified Pool Operators (CPO) license. Originally from Maine, Candy relocated to Charleston in the fall of 1995. She is an avid dog lover and enjoys grilling out and spending time with friends.
Sandy Radcliffe’s background includes more than 20 years of maintenance and hospitality experience. Serving as the Maintenance Supervisor at Regatta on James Island since 2008; Sandy’s diverse skill set includes both HVAC AND CPO certifications. Sandy enjoys channeling her skills to maintain a safe and attractive environment for residents, by recognizing and addressing problems as quickly and decisively as possible.
Mark Jackson is a member of our maintenance team. Born in the Bronx, NY Mark relocated to South Carolina in 2019. Prior to joining our team he worked in maintenance at Bloomingdale’s. Mark is a quiet industrious individual who enjoys being helpful.
Gerry Mason, is a Senior member of our Maintenance crew. Gerry came to South Carolina from Virginia in 2006 after working in the marble shop for TAC ceramic tile for 10 years. He worked for Sears in building maintenance in the Charleston area before joining our Maintenance team and has been doing common grounds maintenance for the past 10 years. Gerry is a Navy veteran who served on destroyers in the Mediterranean and Caribbean Seas and is also a certified backflow tester for South Carolina.
Nelson Kelly, is a member of our Maintenance crew. He is originally from Ohio and is skilled in carpentry, light electrical, plumbing, painting, tile work, and power washing. Nelson has been married for 28 years and has three sons and is the proud grandparent of one grandchild.
Phil Holmes is a Charleston native and has worked in the property management industry as a maintenance coordinator for over 22 years. He is a Veteran of the United States Army where he served in Communications. In his spare time, he enjoys coaching children’s teams in a variety of sports.